Middle East Travel Disruption

MIDDLE EAST TRAVEL DISRUPTION:
We are closely monitoring the situation in the Middle East and continue to support customers whose upcoming holidays may be affected.

FOR CUSTOMERS DUE TO TRAVEL:
We are proactively calling all customers with holidays booked up to 24th April, in order of departure date, where travel to or through the Middle East is included. We are offering customers either the option to amend the holiday, re-book for later dates or to receive a full refund.

We appreciate your patience while we work through these bookings. As we are making these calls proactively, we ask anyone with a booking up to this date to wait for a Kuoni travel expert to get in touch to talk through the options.

We're monitoring developments closely and will update and amend our policies to reflect the latest information on flight options and safety of travel.

We always align with FCDO advice and airline policies to ensure our customers’ safety.

FOR CUSTOMERS PLANNING FUTURE TRAVEL:
We’re here to help you plan your next holiday with confidence. Our experts continually track flight routes and global travel advice, so we can recommend the safest and smoothest options, including direct flights or alternative routes, to get you to your chosen destination.

If UK Government travel advice changes in a way that affects your trip, we’ll help you adjust your plans, whether that’s moving your dates, choosing a new destination, or providing a refund if you holiday can’t go ahead.

Every Kuoni package holiday is fully protected by ATOL and ABTA, so you can book ahead knowing your plans and your money are safe.

Customer Support Opening Hours
We know many people are worried about future travel plans right now so we’ve expanded our customer support team to help manage enquiries relating to the continuing situation in the Middle East.

See our latest opening times

Last updated - 31st March | 09:45am